Investor Grievance Redressal Policy

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We are committed to resolving every investor complaint quickly and fairly. Complaints may be lodged in person, by phone, by email or through this website.

Complaint Handling Process & Timelines

Step What Happens Timeline
1 Complaint received and entered in the Complaints Register with a reference number. Same day
2 Written acknowledgement sent with the reference number. Within 3 working days
3 Transaction records, statements and correspondence examined; cause identified. Day 3 to Day 10
4 Written resolution communicated with explanation and corrective action. Within 15 working days
5 Complaint closed in the Register after the investor’s confirmation. Records retained as per applicable regulations. Post resolution

Escalation Matrix

Level Escalate To Contact
L1 Grievance Redressal Contact Person – Mr. Pragnesh S Desai primeinvestmentsc@gmail.com | +91 98984 45164
L2 Concerned AMC / RTA (CAMS / KFintech) Investor grievance cell – details on the AMC / RTA website
L3 SEBI SCORES https://scores.sebi.gov.in/
L4 SMART ODR https://smartodr.in/

We provide assistance to investors as well as AMCs for redressal of grievances at no separate charge.

Timelines We Follow

  • Acknowledgment: within 2 working days of receipt.
  • Resolution / Final Response: within 7 working days of receipt.*

* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.

All complaints are recorded and tracked in our Complaint Register until closure.

What Happens After You Complain

  1. Register & Acknowledge: We send acknowledgement of complaint.
  2. Assessment: Categorize the issue (Service / Transaction / Statement / Portal / Other).
  3. Coordination: If AMC / Registrar involvement is needed, we escalate with your documents.
  4. Resolution: You receive a written resolution / closure note with steps taken.
  5. Closure & Feedback: We record closure in our register and request your feedback.

Downloads / Useful Links

Data Privacy

Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.

Standard Disclaimer

Mutual fund investments are subject to market risks. Read all scheme related documents carefully. Past performance is not indicative of future results.

Prime investment Services is an AMFI Registered Mutual Fund Distributor (ARN-36345). We do not provide investment advice; please consult a SEBI-registered Investment Adviser for advice.

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